Our Process

RTD Services provides our customers with options and flexibility.  Each customer requires a unique approach to their property and budget.  We identify when and where salting and plowing take place.  Where to push the snow and which areas are the customer’s biggest concern.

We have a Quality Management System to ensure every part of the process, from pre-season planning through post-season property inspection.  This reduces the customers risk, ensures the property is safe, and ensures high customer satisfaction.  Our 24/7 call center and real-time service tracking allows RTD Services to provide great service.

Pre-Season Planning

• RTD Services staff gathers data regarding your property, then commits a team member to your location.
• Your locations are inspected for damage before the first snow flake falls.
• Stakes are installed to keep damage to its absolute minimum.

Pre-Storm Snow Plan

• We track storms through WeatherWorks.
• Customers are provided forecasts 48 hour before the storm
• Snow Operations Managers communicate pre and post storm to ensure they are up to date on property conditions and plowing and salting completion.

During the Storm

• Our approach makes sure snow plowing and salting is provided in a timely manner.
• Our call center operates 24 hours a day, 7 days a week during snow events.
• Snow Operations Managers are inspecting your site to know that your snow and salting needs are being met per the scope of work. Making sure customers, visitors and employees will be safe.

Post-Storm Process

• All snow events are submitted through the a dedicated commercial snow app. Including after snow event visits to confirm property has been serviced correctly.
• Properties are reviewed at the end of each snow event to confirm areas are safe before snow operations are considered complete.
• After services are confirmed, billing invoices are provided within 7 days.